In this episode of NousCast we head inside Australia's Department of Defence, where the division responsible for delivering services to Defence facilities was seeking to modernise its operations. Along the way we'll hear about the customer service challenges the division faced, the research deep-dive to understand the needs of users, the dashboard, clear communications and changed culture that emerged - and how Nous worked with the department to nail the implementation. In this episode we speak to Alice Jones, the former First Assistant Secretary of the Service Delivery Division in the Estate and Infrastructure Group of the Department of Defence, as well as Nous Principal Greg Joffe.
The NousCast podcast brings you fresh thinking on some of the biggest challenges facing organisations today. In each episode of our third series, NousCast will feature interviews with Nous clients and consultants to a cutting-edge project, from the challenge to the approach, outcomes and lessons learnt.